Returns Policy
Refund & Returns Policy
Refunds
We offer a 30-day return period. If 30 days have passed since your purchase was delivered, unfortunately we are unable to offer a refund, replacement or exchange.
To be eligible for a return, your item must:
-
be unused and in the same condition as when you received it;
-
include the original packaging;
-
include proof of purchase or order confirmation.
Please do not return your purchase directly to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
Partial Refunds (if applicable)
Partial refunds may be granted in certain situations, including:
-
Items returned more than 30 days after delivery.
Refund Processing
Once we receive and inspect your returned item, we will send you an email confirming receipt of your return.
We will then notify you whether your refund has been approved or declined.
If approved, your refund will be processed and automatically returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Return Address
Please contact our customer service team before sending any return.
Return address:
3/F, Building A, Factory Building,
Heyu Industrial Zone, Zancheng Community,
Fuhai Street, Bao'an District,
Shenzhen, China
Late or Missing Refunds
If you have not received your refund yet:
-
Check your bank account again.
-
Contact your payment provider or bank, as processing times may vary.
-
If you have completed these steps and still have not received your refund, please contact us at:
Email: service@fgtslzm.com
Sale Items
Only regularly priced items are eligible for refunds.
Unfortunately, discounted or sale items may not be eligible for a refund unless required under Australian Consumer Law.
Exchanges
We only replace items if they are faulty, damaged or defective.
If you need to exchange your item for the same product, please contact us at:
Email: service@fgtslzm.com
Gifts
If an item was marked as a gift at the time of purchase and was shipped directly to you, you may receive a gift credit equivalent to the value of the returned item.
Once the returned item is received, we will arrange the relevant gift credit or voucher where applicable.
If the item was not marked as a gift, or the purchaser had the order delivered to themselves before gifting it, any approved refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for return postage costs unless the item is faulty, damaged or otherwise covered under Australian Consumer Law.
Original shipping charges are generally non-refundable unless required by law.
If you receive a refund, approved return postage costs may be deducted from the refund amount where applicable.
Delivery times for replacement items may vary depending on your location.
For returns valued over AUD $75, we recommend using a tracked postage service or purchasing postage insurance.
We cannot guarantee that we will receive your returned item unless tracking information is available.
Australian Consumer Law
Nothing in this Refund & Returns Policy limits or excludes your rights under the Australian Consumer Law.
If a product is faulty, not as described, or does not meet consumer guarantees required by Australian law, you may be entitled to a repair, replacement or refund.
For any questions regarding returns or refunds, please contact:
Email: service@fgtslzm.com